At Urbandrobe, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
- Refunds are available for products that are returned within 5 business days of delivery.
- To be eligible for a refund, the item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.
- Products that are damaged, altered, or have signs of wear will not be eligible for a refund.
2. Return Process
- To initiate a return, please contact our customer service team at info@urbandrobe.com with your order number and details of the product you wish to return.
- Once we receive your request, we will provide instructions for sending the product back.
- Return shipping costs are the responsibility of the customer unless the product received was defective or incorrect.
3. Refunds
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- If your refund is approved, the amount will be credited to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping may be deducted from your refund.
4. Late or Missing Refunds
- If you haven’t received your refund after 10 business days, please first check your bank account or payment method again.
- If the issue persists, please contact your bank or payment provider, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@urbandrobe.com.
5. Non-Refundable Items
- Certain products are not eligible for refunds, including but not limited to:
- Gift cards
- Sale or clearance items
- Customized or personalized products
6. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a product, contact us at info@urbandrobe.com within 5 business days of receiving your order.
7. Cancellation and Refunds for Canceled Orders
- Orders cannot be canceled once they have been dispatched. If you wish to return an item after it has been shipped, please follow our return process outlined above.
8. Contact Information
Phone: +91 9019045637
For any questions or concerns about our Refund Policy, please contact us at:
Email: info@urbandrobe.com